Legal Notices
Transparency, security, and confidentiality at your service.
1. Privacy Policy
Welcome to LIA NCC. The protection of your personal data is of fundamental importance to us. In compliance with EU Regulation 2016/679 (GDPR), this privacy notice describes how we collect, use, and protect the information you provide to us when using our website and chauffeur services.
1.1 Data Controller
The Data Controller is LIA NCC. For any questions or privacy requests, you can contact us directly via email or phone using the details in the contacts section.
1.2 Data Collected and Purpose
We only collect data strictly necessary to deliver the requested services:
- Identification Data: Name, surname, email address, and optional phone number collected via booking and contact forms.
- Service Data: Date, time, destination, service type, and number of guests to provide accurate quotes and execute transfers.
1.3 Retention and Security
Your personal data is stored in secure digital archives for the duration strictly necessary to fulfill service and Italian legal/tax obligations. We do not sell, trade, or share your data with third parties for marketing purposes.
1.4 Your Rights (GDPR)
At any time, you have the right to:
- Request access to and obtain a copy of your personal data.
- Request immediate correction or deletion (right to be forgotten).
- Withdraw consent to processing at any time.
2. Terms & Conditions
These general terms and conditions govern all chauffeur services (NCC) provided by LIA NCC. Any booking request submitted through this website implies full acceptance of the clauses below.
2.1 Bookings and Quotations
Submitting a request form via this website constitutes a non-binding request for a quotation. The service contract is considered concluded and confirmed only upon our explicit written confirmation (via email or WhatsApp) containing trip details, agreed final rate, and formal acceptance.
2.2 Rates and Surcharges
Agreed rates include fuel, highway tolls in Italy, and passenger insurance under legal limits. Any route changes requested by the customer during the journey or unscheduled prolonged stops will incur an additional fee agreed upon with the chauffeur.
2.3 Cancellation Policy
Recognizing that travel plans change, we apply the following cancellation terms:
- Free Cancellation: Up to 24 hours prior to the scheduled pick-up time.
- Late Cancellation: Cancellations made less than 24 hours in advance may incur a 50% penalty of the agreed rate.
- No-Show: If the passenger fails to show up at the agreed meeting point within 30 minutes without notice, 100% of the service amount will be charged.
2.4 On-board Conduct
Smoking (including electronic cigarettes) and consuming food or alcohol inside our vehicles is strictly prohibited without prior driver consent. Passengers must wear seatbelts for the entire journey.
2.5 Governing Law and Jurisdiction
For any dispute arising from the interpretation or execution of services provided by LIA NCC, Italian law shall apply, and the exclusive jurisdiction shall be the competent court of the company's registered headquarters.